FAQ

Our fleet features a diverse range of bicycles, including electric bikes, hybrid bikes, tandem bikes, mountain bikes, gravel bikes, and adaptive models to accommodate various needs and preferences. For any adaptive bike rentals not available through our website contact us directly or call CRIS Adaptive to inquire about booking: 250-979-3941 ext. 3 (Nicole Chirkoff) due to the specialized nature of the equipment.

Our rentals start with a minimum period of 2 hours. We also offer flexible options, including overnight rentals (with return by 9 AM the following day), 24-hour rentals, and multi-day rentals to suit your schedule and plans.

We offer some of the most competitive rates in town, and every rental directly supports local charities. For detailed pricing information, please visit the "Pricing" section on our website.

Within 24 hours of your reservation: No refund 25 to 72 hours before your reservation: 50% refund More than 72 hours before your reservation: Full refund, minus a 5% transaction fee

If you can't return the bike before we close, we offer two flexible rental options: overnight rentals and multi-day rentals. These allow you to keep the bike and return it the following day during our opening hours.

While we recommend making a reservation to ensure availability and secure your preferred bike, walk-in rentals are also welcome and available on a first-come, first-served basis.

We are located at 579 Truswell Road, right at the entrance to Mission Creek Greenway Regional Park, making us the perfect starting point for your ride.

Popular nearby destinations include Knox Mountain Park, the Rail Trail, Kelowna’s downtown waterfront, Abbott Street, and the scenic Myra Canyon Trestles along the Kettle Valley Rail Trail. For those seeking more adventure, Rose Valley Regional Park, Okanagan Mountain Park, and the Crawford Trails offer a variety of trail options. For more ideas, visit our Suggested Rides page.

We recommend starting the Okanagan Rail Trail at the intersection of Gordon Drive and Clement Avenue, as shown in the image below. This access point is located Downtown Kelowna. We do also recommend using the Mission Creek Greenway to get to the Rail Trail directly from Kelowna Bike Rentals. You can access the Rail Trail from Leckie Road near Orchard Park Mall.

Yes, all riders are required to wear helmets. Helmets are provided at no additional cost with every bike rental. If you're not renting a bike but still need a helmet, we also offer helmet rentals separately.

At this time, we do not offer dog carriers for rent. However, we recommend bringing your own carrier or using a pet-friendly backpack or basket to ensure a safe and comfortable ride for your dog.

We will securely retain your credit card information for the duration of the rental. In the event of any damage to the bike, we will obtain a repair quote from the rental shop during their regular business hours. You will be charged accordingly based on the quote, which will be provided within 72 hours of receiving it.

Yes, Kelowna received a score of 98 for bikeability in Canada and is renowned for its bike-friendly community, featuring the largest and most extensive bicycle network in Canada relative to its city size

If the bike is returned after the agreed-upon time, a late fee equivalent to an additional four hours will be charged. We kindly ask that you return the bike on time to avoid any extra charges and to ensure availability for other renters.